EngageOne® Digital Self Service
Deliver the real-time experience your customers demand !
Description
Help your customers help themselves by turning your self-service interactions into long-lasting, profitable relationships. We’ve developed a reliable solution to unburden your call centers and give customers precisely what they want: the ability to quickly find the answers they need. From instant access to customer documents to interactive billing and Interactive Personalized Video communications, EngageOne Digital Self Service from Pitney Bowes delivers a smart, seamless self-service experience.
√ Build on your existing systems and processes.
√ Add new capabilities as needs evolve.
√ Create clear, compelling, personalized interactions across channels.
√ Deliver a more engaging experience in as little as a few weeks.
Business Benefits
EngageOne Digital Self Service
Make EngageOne Digital Self Service an integral part of your organization’s customer engagement strategy. Pitney Bowes solutions work together to deliver a more meaningful, personalized experience that keeps your customers satisfied.
Take your business forward with exclusive self-service innovations from Pitney Bowes
Imagine a bill that explains itself and knows your name. EngageOne® Video makes it possible. It’s automation that responds to customer inputs in real time, but with a distinctly human touch.
EngageOne Video, is an Interactive Personalized Video solution which lets you present offers, bills and other customer information in a compelling, visual way. It’s a smarter way to lower costs and boost satisfaction by educating customers and answering many questions before they’re asked.
√ Engage and inform prospects.
√ Welcome new customers.
√ Explain complex documents such as detailed bills, policies or contracts.
√ Boost renewals and retention with targeted offers.
√ Increase cross-sell and upsell by presenting the most relevant options.
The EngageOne Digital Service includes:
EngageOne Smart View, fast and easy documents presentation
EngageOne Smart Bill, on line bill data explanation
EngageOne® Smart Pay, easy ανδ flexible bill payment
EngageOne Video, interactive personalized video communication